Privacy Policy

1 · Information we collect

We collect personal information in three ways.

Information you give us directly when you place an order, contact customer care, sign up for our newsletter, or submit a story:

• Name, email, phone, shipping and billing address
• Order details (which bundle, quantity, price)
• Payment details — handled by our third-party payment processor; we do not store full card numbers
• Customer-care correspondence content
• Product stories / testimonials (may be displayed with the name and city you provide)

Information collected automatically when you browse: IP address, browser type, device type, pages viewed, time on page, referring URL, cookies and similar tracking technologies.

Information from third parties — aggregated attribution data from affiliates or advertising partners, or when you authenticate via a third-party service.

2 · How we use information

• Order fulfillment — process and ship orders, send confirmations and tracking, handle refunds.
• Customer service — respond to questions, troubleshoot issues, process refund requests.
• Communications — transactional emails (required while you have an open order) and, with your consent, marketing emails. Marketing emails always include an unsubscribe link.
• Site operation — operate, secure, and improve the site; detect fraud; monitor performance.
• Analytics & advertising — understand how visitors use the site and measure marketing campaigns.
• Legal compliance — comply with applicable laws, respond to lawful requests, and protect our rights.

3 · Who we share information with

We do not sell your personal information. We share only with these recipients, and only as necessary to operate the service: payment processors, fulfillment providers, shipping carriers, customer-care platforms, analytics providers (in IP-anonymized mode), advertising partners (for measurement), legal compliance recipients, and business-transfer successors.

4 · Data retention

• Order records: 7 years (U.S. tax requirements)
• Customer-care correspondence: 3 years from last contact
• Marketing email list: until unsubscribe, then permanent deletion within 30 days
• Analytics data: aggregated, retained up to 26 months
• Refund records: 7 years

5 · Cookies & similar technologies

• Strictly necessary — required for site function (cart, session). Cannot be disabled.
• Analytics — help us understand site usage. IP addresses are anonymized.
• Advertising — with your consent, used to deliver relevant advertising on third-party sites.

You can disable non-essential cookies through your browser. Some features may not work correctly with cookies disabled.

6 · Your rights — U.S. residents (CCPA/CPRA and equivalents)

California residents (and residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws) have the right to know, access, correct, delete, opt out of "sale" or "sharing," limit use of sensitive information, and be free from retaliation. Email hello@tryhormovance.com to exercise these rights.

7 · Your rights — EU/UK residents (GDPR)

If you are located in the EEA, UK, or Switzerland you have the right to access, rectify, erase (subject to legal retention), restrict/object, receive data in a portable format, withdraw consent, and lodge a complaint with your data protection authority. Our legal bases are contract performance, legitimate interest, consent, and legal obligation.

8 · Children's privacy

Hormovance is intended for adult women. The site is not directed at children under 16 and we do not knowingly collect their personal information.

9 · Security

We protect personal information using industry-standard administrative, technical, and physical safeguards — TLS encryption in transit, encryption at rest for sensitive fields, access controls, and routine security review. No service is 100% secure; we cannot guarantee absolute security.

10 · International transfers

Halsen Labs, Inc. is based in the United States. If you access the site from outside the U.S., your information will be transferred to and processed in the U.S. By using the site you consent to that transfer. For EEA/UK transfers we rely on Standard Contractual Clauses.

11 · Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent revision. We will notify you of material changes by email or via a prominent site notice.

12 · Contact

Halsen Labs, Inc.
140 Broadway, 46th Floor, Suite 4628
New York, NY 10005 · USA
hello@tryhormovance.com